Corporate Affairs

Corporate Affairs Office

INTRODUCTION

To excel into the 21st century, organizations will need a work force with the ability to efficiently and effectively service the customers. To succeed, employees and customers must first understand the company's vision mission and core values, and be committed to them, and apply them on a day-to-day basis.

The Tea Research Institute is committed to effective service delivery and in pursuance to implementation of its strategic objective of disseminating developed technologies, the Institute will endeavour to fervently, effectively and efficiently address customer needs at all times. In this regard the Foundation has established a Corporate Affairs Office under, Field advisory and Socio-Economics Programme. The Office will provide support to the stakeholders, in business development including responding to customer queries and assisting in the preparation of Research proposals. In general, the Office will assist in business development where it is viewed that the development may involve broader corporate implications.

The Foundation strongly believes that this office will be able through consultations to bring together the critical thinking and ideas of our stakeholders and provide a direct mechanism for engagement around issues and opportunities emerging in the tea industry and hence contribute to strengthening the Research - Farmer linkages for improved productivity and earnings for tea enterprises. The Corporate Affairs Office will also undertake the following;

  • Develop and sustain mutual understanding between Tea Research Institute and its stakeholders and the general public
  • Use all forms of media and communications to project and protect the appropriate image of the Tea Research Institute
  • Write promotional material and press releases on behalf of Tea Research Institute
  • Produce brochures, leaflets and videos depicting activities of Tea Research Institute
  • Organise press briefings and news conferences
  • Attend or set up exhibitions and conferences
  • Project-manage product launches
  • Carry out research and evaluation of published materials, interviews and surveys aimed at promoting the Tea Research Institute’s image in the tea industry.

Every Tuesday is dedicated to Tea Research Institute Stakeholders and visitors.

Please direct your questions and comments to the officer in charge, Corporate Affairs Office using the following address.

 

TEA RESEARCH INSTITUTE,

TIMBILIL ESTATE,

P. O. Box 820-20200

KERICHO

Tel. 254-052-20598/9

0722-209915

0735-337813

Fax. 254-052-20575

E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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Resolution of Public complaints

The Tea Research Institute has formulated a complaints resolution mechanism as per the guidelines of the Kenya Government and the Public Complaints Standing Committee (PCSC).

All public complaints can be sent to the Tea Research Institute Complaints Desk using the address;

Tea Research Institute Complaint Desk

P.O BOX 820 Kericho, 20200

Kenya.

FAX: 254 52 20575.

Tel: 254 52 20598/9

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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RESOLUTION OF PUBLIC COMPLAINTS:

The Tea Research Foundation of Kenya (TRFK) has formulated a complaints resolution mechanism as per the guard line of the Kenya Government issues by the public complaints standing committee (PCSC).

All public complaints can be sent to the TRFK complaints Desk using the address;

                                                     TRFK Complaint Desk

                                                      P.O BOX 820 Kericho, 20200

                                                      Kenya.

                                                      FAX: 254 52 20575.

                                                      Tel: 254 52 20598/9

                                                       Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it