Service Charter


Services Offered

The Institute offers a wide range of demand driven services that include the following:

  1. Technology generation on superior tea varieties and crop production practices.
  2. Pest and disease identification and management.
  3. Analytical and advisory services on tea.
  4. Technology dissemination and information exchange.
  5. Consultancy in tea production and tea processing.
 
Client's Responsibilities

The Institute expects from its clients:

  1. Prompt feedback on technologies and services being provided.
  2. Compliance with proven professional advice.
  3. Prompt attendance and participation in its field activities.
  4. Prompt response on information requests.
  5. Courteous and respectful interaction with it's staff
  6. Positive reception of it’s new technologies and services.
  7. Close working relationship in problem identification, research implementation, technology testing and adoption.
 
Expectations Of Clients

Our clients expect efficient and effective provision of research and development/extension services. In particular, the clients expect access to research information and products on:

  1. Superior tea varieties: high yielding, drought resistant, pests and disease resistant and with high quality attributes in respect to catechins, anthocyanins, polyphenols and low caffeine.
  2. Good agricultural practices (GAP).
  3. Cost effective tea farm management.
  4. Laboratory analytical services on soil, leaf and manufactured tea.
  5. Training and extension on tea science and best practices .
  6. Tea nursery materials – propagated superior varieties available at cost.
  7. Economic studies on tea enterprise.
 
Stakeholders

Tea Research Institute stakeholders include:

1. The Kenya Government, through the Ministry of Agriculture as the parent Ministry, Ministries of Finance, Office's of the President and the Prime Minister 8. Large Tea Estate companies 15. Kenya Intellectual Property Institute
2. Tea Board of Kenya 9. Kenya Agricultural Research Institute
16. National Agricultural Research Institutions
3. Nyayo Tea Zones Development Corporation (NTZDC) 10. Kenya Plant Health Inspectorate Services 17. International Tea Research Institutions
4. Kenya Tea Development Agency (KTDA) Ltd 11. Pest Control and Produce Board 18. Local and international donor agencies/development partners
5. Kenya Tea Growers Association (KTGA) 12. Kenya Forest Service 19. Agro-processors/chemical firms
6. East African Tea Trade Association 13. Kenya Bureau of Standards 20. Consumers of tea and related products and services
7. Tea farmers 14. National Environmental Management Authority  
 
What you expect from Tea Research Institute

Through its service Charter, Tea Research Institute commits itself to the following principles:

  1. Set explicit and achievable standards of service for our stakeholders
  2. Institutionalize and implement a simple and effective communication channel.
  3. Provide our clients with adequate information on our services
  4. Handle clients with dignity.
  5. Prudent utilization of resources for the benefit of our stakeholders
  6. Transparency and accountability
  7. Continuous monitoring and evaluation system to keep track of performance of Tea Research Institute.
 
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